> ## Documentation Index
> Fetch the complete documentation index at: https://docs.novu.co/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp

> Connect your agent to WhatsApp Business: session context, typing indicators, quick-reply buttons, and tool approval.

Use WhatsApp Business as a messaging channel for your agent. Novu keeps session context, shows a typing indicator during the turn, and uses native quick-reply buttons for choices and tool approval.

## Capabilities

| Capability                               | Support                   |
| ---------------------------------------- | ------------------------- |
| Full context history                     | Yes                       |
| Threaded replies (within session window) | Yes                       |
| Live typing indicator                    | Yes (fixed text)          |
| React with eyes on inbound messages      | Yes                       |
| Plan card                                | No                        |
| Rich text                                | Bold / italics only       |
| Tap-to-respond buttons                   | Yes (up to 3 per message) |
| Emoji reactions                          | Yes                       |
| Message edits in place                   | Yes                       |
| Action / MCP tool approval               | Yes (quick-reply buttons) |
| MCP connect card                         | Yes (short authorize URL) |
| Resolve conversation                     | Yes                       |
| File sharing                             | Not yet                   |
| Streaming word-by-word                   | Not yet                   |

Full matrix: [Channels overview](/agents/channels/overview).

## Examples

### Inbound message

A user messages the bot. Novu adds an eyes reaction, shows typing, then delivers a complete reply with up to three quick-reply buttons.

### Tool approval

Gated tools use Approve / Deny quick replies. The handler resumes after the user taps a button.

## Setup

| Framework / Platform | Guide                                                                                                                             |
| -------------------- | --------------------------------------------------------------------------------------------------------------------------------- |
| Custom code agent    | Follow a [connect guide](/agents/get-started/ai-sdk), then add WhatsApp as another provider                                       |
| Managed agent        | [Claude](/agents/get-started/claude-managed) or [AWS Claude](/agents/get-started/aws-claude), then link WhatsApp in the dashboard |

WhatsApp Business credentials are configured in the Novu dashboard when you add the provider.

## Connect component

`@novu/react` does not ship a WhatsApp connect button yet. Link WhatsApp Business in the Novu dashboard when you add the provider to the agent, or use the [channel endpoints API](/api-reference/channel-endpoints/create-a-channel-endpoint) if you need programmatic subscriber endpoints.

For Slack, Teams, and Telegram embeddable buttons, see [Connect components](/agents/custom-code-agent/connect-components).

## Related

<Columns cols={2}>
  <Card href="/agents/custom-code-agent/building-blocks/reply" title="Reply" icon="message-square">
    Plain text and interactive buttons.
  </Card>

  <Card href="/agents/custom-code-agent/building-blocks/typing-indicator" title="Typing indicator" icon="ellipsis">
    Typing bubble while the handler runs.
  </Card>

  <Card href="/agents/custom-code-agent/building-blocks/tool-approval" title="Tool approval" icon="shield-check">
    Approve / Deny before tools execute.
  </Card>

  <Card href="/agents/channels/overview" title="Channels overview" icon="table">
    Compare providers.
  </Card>
</Columns>