# Amazon SES Integration (/platform/integrations/email/amazon-ses)

Learn how to use the Amazon SES provider to send email notifications using Novu

import { EmailProviderNextSteps } from '@/snippets/channels/email/email-provider-next-steps.tsx';
import { Accordion, Accordions } from 'fumadocs-ui/components/accordion';

You can use the [Amazon SES](https://aws.amazon.com/ses/) provider to send transactional emails to your customers using the Novu Platform with a single API to create multi-channel experiences.

## Getting Started

To use the Amazon SES provider in the email channel, you will need to create an SES account and add your credentials to the Amazon SES integration on the Novu platform.

## Setting up SES in AWS?

* Create a new IAM account with appropriate permission policies.
  <Callout type="info">Example policy rule `arn:aws:ses:<REGION>:<ACCOUNT>:identity/*`</Callout>
* Create a new access key and save generated `ACCESS_KEY_ID` and `ACCESS_SECRET_KEY` carefully
* Choose Amazon Simple Email Service.
* Create a new identity.
* Either choose domain or email.
* Verify your domain (by adding a few DNS records as mentioned in SES instructions) or email (AWS sends a verification email to your email).
* Verify the recipient email also by creating a new email identity type \[only in sandbox mode].
* Test if your SES is set up correctly using the test email feature.

## Creating an SES integration with Novu

* Visit the [Integrations](https://dashboard.novu.co/integrations?utm_campaign=docs-integrations-ses) page on Novu.
* Click on Add a Provider.
* Select Amazon SES service.
* Enter previously saved `ACCESS_KEY_ID` and `ACCESS_SECRET_KEY`.
* Fill in the `From email address` field using the authenticated sender email id in the previous step.
* Enter `region` and `Sender name` also.

<Callout type="info">
  Example region format:- `us-east-1`. By default Novu uses `us-east-1` region.
</Callout>

* Click on the `Disabled` button and mark it as `Active`.
* Click on the **Update** button.
* You should now be able to send notifications using Amazon SES in Novu.

## FAQs

### Trigger from novu is successful but the subscriber is not receiving email

Possible reasons:

* Subscriber's email address is not verified in SES if SES account is in sandbox environment.
* SES account daily sending limit has been reached if SES account is in sandbox environment.
* Incorrect credentials have been used while creating SES integration.

### SignatureDoesNotMatch error with SES

* Ensure that the `ACCESS_KEY_ID` and `ACCESS_SECRET_KEY` values are correct and have the necessary permissions. If using SMTP credentials, change it with IAM role credentials.
* If the issue persists, regenerate the credentials and update the integration with new credentials.

## Next Steps

<EmailProviderNextSteps />