Our Community

At Novu, we’re a vibrant, open-source community driven by passion, collaboration, and a shared love for pushing boundaries. We believe in the power of community-driven development, where every voice matters and every contribution counts. As such, contributions are at the heart of how we evolve and progress forward.

Join the conversation

Getting help

Our fellow community members are always ready to help you get past a blocker. However, you can take a few things into consideration to help them help you:

  • Share as many details as you can share. It will help us in debugging the issue.
  • If there is any bug, please share steps to reproduce that bug.
  • If there is any issue in running Novu on a local machine, please share system details like operating system, RAM size, npm version and node version.
  • If there is any issue in our backend SDKs, please mention the SDK version and relevant details.
  • If looking for self-hosting support, please share Novu Version and remote server details. Our latest version is 0.24.0. Please be patient with self-hosting help. We are a small team and we will try our best to help you.
Intercome is suitable if you’re using Novu cloud or. Kindly use Discord or Github for community self-hosting questions.


All community members are of one of the following four types:

  1. Open source users
  2. Active member
  3. Power member
  4. Novu Ambassador

Become an active community member

  • Everyone who joins our community becomes an open-source user automatically.
  • You can become an active community member by:
    • Submitting >2 PRs
    • Opening >2 issues
    • Sending >5 messages on Github
    • Commenting >3 times on Github
  • Active community members are one step closer to becoming Power community members and then an active moderator.

Become a power community member

  • All active community members are eligible to become a power community member and can become so by having at least one of the following:
    • Submitting 3 PRs
    • Opening 3 Issues
    • Sending 10 Discord messages
    • Commenting >10 times on Github
  • Power community members are just one step away from becoming a Novu ambassador.

Become a Novu Ambassador

A Novu ambassador is a trusted power member of the community that can do the following:

  • Love exploring and sharing their knowledge of any technology with other developers.
  • Often write and speak about Novu.
  • Possess strong Novu expertise and often help and support Novu users within the community.
  • Socially influence developers with some knowledge of Novu.
  • Consistently contribute to Novu OSS product.

We are launching the Novu Ambassador program soon with amazing perks. Stay tuned!


Are you passionate about notifications like we are? There are many different—and easy—ways to get involved.

Help in onboarding and answering questions.

  • Welcome new users into the community
  • Answer questions in the community support channel.
  • Offer input and opinions about various solutions you have tried.

Improve our documentation

  • Check out ourGitHub repo
  • No documentation is perfect, and neither is ours
  • Help us improve our docs by
    • Updating outdated examples
    • Correcting typos and language for clarity
    • Find and fix broken links, etc.

Help with the SDKs

Create content

  • Content writers program: Apply to become a content writer with us and get paid to write about use-cases highlighting how you solved a problem using Novu
  • Write an article about what you built with Novu and share it with the community. We’ll give you a shout out!

PRs, issues, and bug reports

  • Check out our contributors guide
  • Once you’ve gone through our development process, you can contribute directly to open issues.
  • Open a new issue if a relevant one isn’t already open.
  • Also, you can create bug reports if you find a bug somewhere.
  • Or a feature request if you find something that should be a feature but isn’t.

At Novu, we believe that no contribution is small, and the only wrong question is the one that doesn’t get asked. So feel free to ask any question or raise that Pull Request. You’re always welcome here! 🤗

Participate in office hours

  • We have frequent (replace with interval— twice weekly, weekly, etc.) and topic-specific office hours that offer the ability to engage in real-time with Novu staff and other community members
  • In these sessions, offer input, opinions, examples, etc. to contribute!

We’re excited to have you on board and look forward to your valuable contributions!

Together, we’ll shape the future of Novu. 🫂