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Use email as a messaging channel for your agent. Novu preserves standard email threading, delivers HTML replies with action links, and can request tool approval in-thread. Email is request/response only: no typing indicator or plan card.

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Capabilities

Full matrix: Channels overview.

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Examples

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Inbound email

A user emails the agent address. Novu reacts with eyes on the original message while the agent runs, then sends a threaded HTML reply with optional action links.

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Tool approval

Gated tools send Approve / Deny action links in a follow-up email. The handler resumes after the user clicks a link.

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Setup

Email provider credentials are configured in the Novu dashboard when you add the provider.

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Connect component

@novu/react does not ship an email connect button. Email connections are address-based: configure the email provider on the agent in the dashboard (or via the Agents API). Users reach the agent by emailing that address; threading is handled by ACI. For Slack, Teams, and Telegram embeddable buttons, see Connect components.

Reply

HTML / markdown replies and action links.

Tool approval

Approve / Deny via action links.

Signals

Resolve the conversation when the thread is done.

Channels overview

Compare providers.