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Use WhatsApp Business as a messaging channel for your agent. Novu keeps session context, shows a typing indicator during the turn, and uses native quick-reply buttons for choices and tool approval.

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Capabilities

Full matrix: Channels overview.

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Examples

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Inbound message

A user messages the bot. Novu adds an eyes reaction, shows typing, then delivers a complete reply with up to three quick-reply buttons.

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Tool approval

Gated tools use Approve / Deny quick replies. The handler resumes after the user taps a button.

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Setup

WhatsApp Business credentials are configured in the Novu dashboard when you add the provider.

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Connect component

@novu/react does not ship a WhatsApp connect button yet. Link WhatsApp Business in the Novu dashboard when you add the provider to the agent, or use the channel endpoints API if you need programmatic subscriber endpoints. For Slack, Teams, and Telegram embeddable buttons, see Connect components.

Reply

Plain text and interactive buttons.

Typing indicator

Typing bubble while the handler runs.

Tool approval

Approve / Deny before tools execute.

Channels overview

Compare providers.