SMS Providers Integration
Configure and manage SMS notification providers like Twilio, Nexmo, and others with Novu's notification infrastructure.
Novu makes SMS notifications simple, scalable, and reliable, enabling seamless integration with your communication stack. Whether you're sending OTPs, updates, or transactional messages, Novu ensures your SMS notifications are delivered efficiently and effectively.
With the SMS channel, you can:
- Switch Providers Effortlessly: Integrate popular services like Twilio, Nexmo, or a custom provider
- Deliver at Scale: Handle high-volume messaging with confidence
- Customize and Track: Tailor SMS content dynamically and monitor delivery status in real time
Key Features
- Dynamic Messaging: Inject user-specific data into messages for personalization
- Multi-Provider Support: Switch or combine providers to maximize reliability
- Delivery Insights: Track message delivery, failures, and user engagement
- Fallback Mechanisms: Ensure reliable messaging with backup providers
- Template Management: Simplify content creation with reusable SMS templates
- Streamlined API Integration: Easily connect your backend for automated messaging workflows
Common Use Cases
- Transactional Notifications: Send OTPs, receipts, or order updates instantly
- Marketing Campaigns: Deliver promotional offers and updates to your audience
- Critical Alerts: Notify users of urgent events, like security breaches or system outages
- Reminders and Scheduling: Automate reminders for appointments, events, or deadlines
Sending SMS overrides
The overrides field supports a sms
property and from
, to
, content
field overrides. This allows you to send a message to a different recipient, from a different sender, or with a different content.
Using different SMS integration
In Novu integration store, multiple SMS channel type provider integrations can be active at the same time. But only one provider integration can be primary at a time. This primary integration will be used as a provider to deliver the SMS by default. If you want to use a different active provider integration then you can use the integrationIdentifier
sms overrides field.
If there are 4 active SMS integrations with these identifiers:-
- twilio-abcdef
- twilio-ghijkl
- firetext-abcdef
- infobip-abcdef
Here, if twilio-abcdef
is primary integration and you want to use infobip-abcdef
with this trigger then you can use integrationIdentifier
sms overrides field as below:-
Integration identifier is similar to Provider identifier but it is different than Provider Id. It is unique for each integration. You can find the integrationIdentifier
in the integration store page.
Common errors
Common errors and reason for these errors while sending sms messages using Novu.
- Subscriber does not have a configured channel.
- if the
from
field is missing / null / undefined.
- if the