Managing Subscriber Preferences
Learn how to configure and customize subscriber preferences in your application using the Novu Inbox component.
The Preferences interface in the Inbox component lets subscribers customize how they receive notifications. By default, Novu renders a preferences icon inside the Inbox component, giving users access to global and workflow-specific settings directly from the UI.
A workflow marked as "critical" on the Novu dashboard cannot be disabled by the user and will not appear in their preferences UI.
You can override this behavior by setting the criticality
field in the preferencesFilter
prop.
Global preferences
Global preferences apply across all workflows. For example, a subscriber can turn off an email or SMS channels globally, ensuring that they don’t receive notifications through that channel from any workflow.
Global preferences override individual workflow preferences. If a channel is turned off (disabled) globally, notifications for that channel will not be sent even if it is enabled for a specific workflow.
Hide global preferences UI
Global preferences are always shown in the preferences list and cannot be removed, but you can hide it from the UI if necessary by using appearance prop.
Workflow-specific preferences
Each workflow has its own set of channel preferences in the Inbox UI, where your subscribers can control how they receive notifications for that specific workflow. For example, a user might prefer email for account updates but in-app notifications for security alerts.
The Inbox UI only displays the channels step used in a given workflow.
Filter preferences
Use the preferenceFilter
prop on the Inbox component to control which workflows are shown in the subscriber preferences list. You can filter workflows based on their assigned tags or their criticality level (critical or non-critical).
Filter by tags
This filtering works by matching the tags you provide in the prop with the tags assigned to the workflows. Only workflows with matching tags will be visible to the subscriber in their preferences UI.
Filter by workflow criticality
You can also filter which workflows are displayed based on whether they are marked as "critical". By default, only non-critical workflows are shown. You can change this behavior using the criticality
key with WorkflowCriticalityEnum
.
Possible values are:
WorkflowCriticalityEnum.NON_CRITICAL
: (Default) Only shows non-critical workflows.WorkflowCriticalityEnum.CRITICAL
: Only shows critical workflows.WorkflowCriticalityEnum.ALL
: Shows all workflows, including critical ones.
For instance, to display all workflows, you would do the following:
Combining tags and criticality
You can combine tags and criticality filters to create more specific views. For example, the code below will display all workflows (both critical and non-critical) that have the 'general', 'admin', or 'security' tags.
Group preferences
Use the preferenceGroups
prop on the Inbox component to organize workflows into meaningful sections in the subscriber preferences UI.
Each group requires:
- name: The display name for the group
- filter: The filter logic (object or function) to determine which workflows belong in the group
There are different ways to group preferences, you can use either of them individually or combine different methods.
Group by tags
Use an object with a tags
key to group workflows that share specific tags.
Group by tags and workflow IDs
Combine tags
and workflowIds
for more targeted grouping.
Group all workflows
You can group all workflows under a single, descriptive heading like "All Notifications" or "General" to improve organization.
Group using custom logic
You can define your own logic to group preferences by passing a function to the filter
key. This function receives an object containing a preferences
array, where each item represents a workflow preference, including both subscriber settings and workflow metadata.
Each item in the preferences
array includes a workflow
object with properties like name
, slug
, and identifier
. You can use these fields to implement your grouping logic.
Use Preferences outside the Inbox UI
You don’t have to display the Preferences UI inside the default Inbox component. Novu provides two main ways to build a custom preference experience for your subscribers.
Using the <Preferences />
component
Use the Preferences component to display the preferences UI anywhere in your application, such as in a dedicated settings page without showing the full Inbox component. This gives you more control over the layout and placement of the preferences experience in your application.
Using the usePreferences
hook
The usePreferences
hook gives you access to all preferences data for the current subscriber. It returns the full preferences list, loading and error states, filtering options, and a refetch function. This provides the data you need to build a completely custom preferences UI.