Step Conditions (Coming Soon)

Step Conditions allow you to customize a Subscriber’s workflow journey using their Data, Topics, or prior behavior.

For instance, if a Subscriber doesn’t See or Read an In-App Notification Step within a specific time (e.g., X minutes), you can automatically trigger a Mobile Push Notification Step to engage them through another channel. These features enable more sophisticated, personalized notification workflows, boosting engagement and communication.

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Levels of conditions

You can apply conditions at three levels:

1. Step-Level Conditions

   Define whether an individual step within a workflow should execute during a workflow run.

   Example: Send an email only if the preceding in-app notification hasn’t been seen or read.

2. Channel-level conditions

   Control execution of steps using a specific channel across all workflow runs.

   Example: Trigger SendGrid email channel steps only in the production environment.

3. Preference-level conditions

   Manage notification preferences available during a workflow run.

   Example: Allow recipients to mute notifications for specific product resources.

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Condition types

Novu’s shared conditions model supports the following types:

• Data — Evaluates workflow trigger data payload properties.
• Subscriber — Evaluates properties of the workflow subscriber.
• Actor — Evaluates properties of the workflow Actor.
• Environment Variable — Evaluates custom environment variables.
• Workflow — Evaluates properties of the current workflow.
• Workflow run state — Evaluates runtime properties of the workflow.
• Tenant — Evaluates properties of the associated tenant.