Adding Chat Channel

• Go to the Novu Dashboard and click "Integrations" on the left sidebar
• Click "Add a provider"
• Locate the Chat channel and select the provider you want to use and click "Next"
• Select for which environment you want to add the Provider
• (Optional) Add Conditions to activate the provider only under certain conditions, useful for tenant-based providers
• Click "Create"
• Add your Chat provider credentials:

• Provider-specific credentials such as API key / Auth token, Client ID, Client Secret, or password
• Save the configuration by clicking "Update"

• Go to the Novu Dashboard and click "Workflows" on the left sidebar
• Click the "Add a Workflow" button
• Add a step and select "Chat" as the channel
• Configure the Chat content:
  • Message body (e.g., {{subscriber.firstName}}, your order {{orderId}} has shipped.)
  • Dynamic placeholders for personalized content
• Optionally, set fallback channels to ensure reliable delivery if Chat fails

Novu's server-side SDKs make integrating Novu's REST APIs straightforward, letting you focus on implementing workflows without dealing with repetitive code.

Ensure your Chat configuration is working correctly by testing the setup.

• Go to the Novu Dashboard, navigate to the "Workflows" section, and locate your configured workflow
• Click "Test Workflow" and provide sample data, such as a phone number or dynamic variables
• Verify delivery in the Novu Logs or your Chat provider's dashboard

Add a chat provider integration to your Novu account from the integration store. Enter credentials if required and save the integration. Follow corresponding provider documentation to get the required credentials.

Create a new subscriber.

Update the subscriber credential webhookUrl for this provider and integration.

Create a new worklow or use an existing workflow. Add chat channel and write content for the message.

Trigger this workflow to above subscriberId using trigger identifier.

Check the chat provider if message is received.