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You can use the Amazon SES provider to send transactional emails to your customers using the Novu Platform with a single API to create multi-channel experiences.

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Getting Started

To use the Amazon SES provider in the email channel, you will need to create an SES account and add your credentials to the Amazon SES integration on the Novu platform.

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Setting up SES in AWS?

  • Create a new IAM account with appropriate permission policies.
    Example policy rule arn:aws:ses:<REGION>:<ACCOUNT>:identity/*
  • Create a new access key and save generated ACCESS_KEY_ID and ACCESS_SECRET_KEY carefully
  • Choose Amazon Simple Email Service.
  • Create a new identity.
  • Either choose domain or email.
  • Verify your domain (by adding a few DNS records as mentioned in SES instructions) or email (AWS sends a verification email to your email).
  • Verify the recipient email also by creating a new email identity type [only in sandbox mode].
  • Test if your SES is set up correctly using the test email feature.

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Creating an SES integration with Novu

  • Visit the Integrations page on Novu.
  • Click on Add a Provider.
  • Select Amazon SES service.
  • Enter previously saved ACCESS_KEY_ID and ACCESS_SECRET_KEY.
  • Fill in the From email address field using the authenticated sender email id in the previous step.
  • Enter region and Sender name also.
Example region format:- us-east-1. By default Novu uses us-east-1 region.
  • Click on the Disabled button and mark it as Active.
  • Click on the Update button.
  • You should now be able to send notifications using Amazon SES in Novu.

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FAQs

Possible reasons:
  • Subscriber’s email address is not verified in SES if SES account is in sandbox environment.
  • SES account daily sending limit has been reached if SES account is in sandbox environment.
  • Incorrect credentials have been used while creating SES integration.
  • Ensure that the ACCESS_KEY_ID and ACCESS_SECRET_KEY values are correct and have the necessary permissions. If using SMTP credentials, change it with IAM role credentials.
  • If the issue persists, regenerate the credentials and update the integration with new credentials.

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Next Steps

Configure bcc, cc, and reply-to

Learn how to configure bcc, cc, and reply-to for your email notifications using email overrides

Sending email attachments

Learn how to send attachments with email notifications

Use different email integration

Learn how to use different email provider integrations to be used to send emails