Twilio

You can utilize the Twilio API to communicate with your customers using SMS messaging. Let's look at how you can do that:

Setting up Twilio

Create a Twilio Account

Go to Twilio and create an account, starting with their free trial.
You'll be asked to verify your email and your phone number. Get them verified.

Get a Twilio Phone Number

Once verified, you'll get an option to 'get a Twilio phone number' from your Twilio console.
Click on it to get your Twilio phone number.

When first using Twilio there should be an option to get a Twilio phone number in the main console. Otherwise, you may have to Buy a number to begin using it. For first-time users, utilize the free number provided.

For more detailed instructions, follow one of their many Tutorials within their docs.

Understand the Key Components

Irrespective of the language you use, the process requires:

Account SID and Auth token loaded into the code using secure environment variables
A Twilio client object that takes the SID and Token as variables
A message object containing:
- Your Twilio phone number
- The recipient's phone number
- The SMS message body

Creating a Twilio integration with Novu

Connect Twilio to Novu

Visit the Integrations Store on Novu
Click the "Add a provider" button
Locate Twilio and click on the Disabled button and mark it as Active
Click on the Connect button

Configure Twilio Credentials

Go to your Console on Twilio and access the Account Info section
Enter your:
- Account SID
- Auth Token
- Twilio Phone Number
Click on the Save button

Sending WhatsApp messages with Twilio

To send WhatsApp messages with Twilio integration, prefix the phone number of the subscriber with whatsapp: as shown below:

await novu.trigger("<WORKFLOW_TRIGGER_IDENTIFIER>", {
  to: {
    subscriberId: "<UNIQUE_SUBSCRIBER_IDENTIFIER>",
    phone: "whatsapp:555-4242",
  },
});

Setting up Twilio

Creating a Twilio integration with Novu

Sending WhatsApp messages with Twilio

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