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You can use the Sinch SMS API to send SMS messages to your customers through Novu.

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Setting up Sinch

1

Create a Sinch account

  1. Go to the Sinch Build Dashboard and create an account, or log in if you already have one.
  2. Open the SMS product and confirm you have a virtual number for sending. New accounts usually get a free test number. You can buy more numbers later from the dashboard.
2

Get your Service Plan ID and API token

  1. In the Sinch Build Dashboard, go to SMS then APIs.
  2. Under REST configuration, copy your Service Plan ID.
  3. Click Show next to the API token and copy it.
Keep these values handy. Novu needs both to authenticate with Sinch.
3

Note your region and sender

Sinch hosts SMS APIs in several regions. Use the same region as your service plan:For the From field, use a Sinch virtual number assigned to your service plan, or another sender ID Sinch allows for your account and destination country.

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Creating a Sinch integration with Novu

1

Connect Sinch to Novu

  1. Visit the Integrations page on Novu.
  2. Click Add a provider.
  3. Locate Sinch under the SMS section and click Connect.
  4. Enter your:
    • Service Plan ID
    • API Token
    • Region (must match your Sinch service plan)
    • From (your Sinch sender number or sender ID)
  5. Confirm Active Integration is on. New integrations start active by default.
  6. Click Create Integration.
You can now send SMS notifications with Sinch through Novu.
Some countries restrict which sender IDs you can use. Check Sinch and local regulations for the destinations you send to.

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Next steps

Adding SMS Channel

Learn how to add an SMS step to a workflow and test delivery.